Concepts, Perceptions, and Examples on the importance of effective performance in Procurement Customer Service
Given the market's high demands and the growing need for collaboration in the corporate environment, ensuring an excellent relationship with all stakeholders has become crucial.
The Level Academy Procurement Customer Service course, taught by André Gurgel and Walter Freitas, was developed for supply chain and procurement professionals, delivering a practical and strategic approach to building relationships, fostering a service culture, and preventing risks.
Explore topics such as the analysis of real-world case studies, strengthening ties with internal and external clients, and the importance of anticipating challenging scenarios. Learn how to generate effective preventive actions and establish a service culture that elevates the standards of your entire organization.
Managing Partner at Level, where he has been working since 2009. With over 25 years of experience in Contracts, Technology/Innovation, and Education, having worked at organizations such as EasyDrive, Dell, HP, MIT, FGV, FIA, Sustentare, and Insper.
He holds a Bachelor's Degree in Computer Science from IME-USP, with specializations in administration and technology from FGV and FEA/FIA-USP.
He is the author of a book on Contract Management and co-author of books on Procurement and Outsourcing Risk Management.
With 30 years of established experience in Procurement, André Gurgel currently serves as a Partner at Negociia. Throughout his executive career, he has built robust expertise in negotiations and procurement, accumulating strategic experience at major corporations across diverse sectors, such as White Martins, Embratel, ABN AMRO, Redecard, B3, and Procurement Club.
His analytical and business acumen is backed by a strong academic foundation, holding a degree in Mechanical Engineering from Universidade Federal Fluminense (UFF) and an MBA in International Logistics from Universidade Candido Mendes.
Concepts, Perceptions, and Examples on the importance of effective performance in Procurement Customer Service
