We offer fixed-scope models with a dedicated team, or productivity-based models billed on processed volume. We can operate with deployed personnel, either at your facilities or ours.
Beyond supply chain, we deliver BPO services across logistics, finance, auditing, contracts, IT, engineering, and administrative sectors, with teams trained for each specific context.
We map processes, challenges, and indicators to design the ideal scope.
We execute a controlled transition, with no operational disruptions and comprehensive continuity plans.
We assign trained professionals to work on strategic processes.
We establish indicators and review cadences with the client.
We monitor processes daily, backed by action plans and reporting.
We pursue progressive gains through reviews, automations, and best practices.
A flexible model that adjusts teams according to demand and speeds up replacements.
Your internal team focuses on what truly matters, while we manage end-to-end execution.
Fewer hires, lower operational burden, and greater productivity using the same structure.
You can track results with real-time dashboards, targets, and reports.
BPO (Business Process Outsourcing) is the outsourcing of business processes. In practice, Level assumes the execution of tasks or entire workflows, supported by dedicated professionals, technology, control tools, performance indicators, and a commitment to agreed-upon goals.
Our core focus is procurement and supply chain, but we also deliver BPO solutions for logistics, auditing, contract management, finance, IT, administration, and engineering. We adapt the operation to fit the reality and specific needs of each area.
Yes. We offer two models: resource allocation BPO (fixed fee per allocated employee) or productivity-based BPO, where fees are tied to processed volume or the achievement of SLAs/targets. It is also possible to combine models depending on the process.
It depends on the model. We can operate with a remote, hybrid, or on-site team, according to the client's needs. In all scenarios, professional management, performance, and deliverables are handled by Level Group.
Through customized dashboards, periodic reports, and governance meetings, you can monitor performance indicators, productivity, variances, and improvement opportunities in real time.
No. Level's BPO can be engaged by mid-sized or large enterprises, for full or partial operations. We deliver customized scopes tailored to each client's specific reality, whether a multinational group or a regional business.
