In the current pandemic context, agility in adapting processes has been essential to keeping businesses running.
Processes and approaches were adapted to a model not widely used in Brazil – telecommuting. There were home office practices adopted by some corporations, but "forced home office" accelerated and will certainly have a marked impact on this decentralization of work, further highlighting the difficulties faced with current urban mobility in Brazil.
As a result, good business performance will depend on how effectively companies control their operations, and performance indicators undoubtedly need to be reviewed. Often, there were too many KPIs, and it turned out that some lacked relevance or failed to provide full visibility into the results and operational performance expected by managers and their respective stakeholders. Therefore, knowing how to lead a team remotely is a concern for managers.
When talking about remote teams, it is important to establish means for effectively controlling these resources. By analyzing indicators, it is possible to gain better insight into what can be adjusted, which part of the process requires greater attention, and which potential issues could impact operations temporarily or over the long term.
In a scenario with so much uncertainty, technology is the greatest ally in accelerating data analysis, making it possible to closely monitor the team even from a distance.
With this in mind, we have listed below suggestions for key KPIs for remote team management:
- Productivity within a given period;
- Installed production capacity vs. idle capacity vs. demand;
- Quality of deliverables;
- Achievement of goals and respective analysis of their adequacy;
- Operating profitability indicator;
- Customer satisfaction and experience indicator.
The development of KPIs must be driven by the actual reality of the business. In times of uncertainty and adversity, measuring results is the best way to evaluate whether resources are moving in the intended direction. As the saying goes – “What gets measured, gets managed” – Peter Drucker.
